FREQUENTLY ASKED QUESTIONS
At La Matera™ we are committed to ensuring you are completely satisfied with every one of your purchases. As long as the item has not been damaged by the wearer’s misuse, such as water damage, we will always stand behind our product’s integrity and function.
Orders placed during weekday hours are processed within 24 hours. Orders placed over the weekend are processed on the following business day. Our complimentary shipping option is USPS Priority Mail and packages typically arrive within 3-4 days of their ship date.
Our fulfillment center operates in accordance with all major U.S. holidays. All orders placed on a holiday will be fulfilled the next business day.
Free Prepaid Return Labels
No more hassle. La Matera™ provides prepaid return labels for any domestic order. Complete our exchange and return form and we will send you a label within 24 hours.
We gladly accept exchanges and returns as long as the product is in new condition and unworn/unused. All products can be returned within 30 days from date of purchase for a full refund (excluding original shipping charges). If the item was purchased from one of our retail partners, please return or exchange the item with the retailer. *Items returned over 30 days after the date of purchase will be issued store credit.
All orders placed between November 1, 2016 and December 25, 2016 will have an extended return period of 60 days.
Product Exchange Availability
Availability of your desired replacement item is not guaranteed, but we will make every effort to meet your needs. If the product you wish to exchange for is not available we will contact you via email or the phone number you provided with your return to discuss alternatives.
Received Order Mistake
If you receive damaged, defective, or incorrect merchandise, please contact us so we can promptly resolve the issue.
Great minds think alike. We're happy to include a gift message with your order. Please send your message to email@example.com or call us at 917.336.0509.
Talk to Us.
Please feel free to call or email us with any questions: firstname.lastname@example.org or 917.336.0509.
Please allow us 24 hours to provide you with excellent service.
Send Returns and Exchanges to:
La Matera Fulfillment Center
532 Freeman Street
Orange, NJ 07050