100% Lifetime Money-Back Guarantee
At La Matera, we create timeless classics that fuel the adventurous spirit. Whether you're traversing the Andes, sipping Malbec in Mendoza, or running with the bulls in Pamplona, we've got you covered. Every La Matera piece is meticulously handcrafted for an unrivaled look and feel. If for any reason you feel our products are not the best you’ve ever experienced, you can exchange or return them free of charge.
Our lifetime manufacturer’s warranty covers the following:
- Failure of workmanship and craftsmanship
- Failure of materials
- Product defects
It does not cover:
- General wear and tear
- Damages due to spilled beer, excessive horseplay, or alligator wrestling
- Lost or gained holidays weight (but we’ll make sure to give you a discount on your next belt)
Holiday Extended Return Policy
We want you to be happy with every purchase. For your convenience, we offer an extended return policy during the holiday season. Purchases made from November 18th, 2019 through December 21st, 2019 can be returned until February 3, 2020. Purchases made outside these dates are eligible for our traditional 30-day return policy. All merchandise must be returned in new, unworn condition with all original tags attached.
How do I change or cancel my order?
If you are looking to cancel an order that was recently placed, please contact us immediately at 917-336-0509 Monday thru Friday between 8am & 4pm PST and our team will be happy to assist you. To contact us outside of our normal business hours, you can reach us via email at email@example.com
To provide you with world class service, we fulfill orders quickly to get them to you as soon as possible. As a result, there is a short time frame where we are able to change or cancel orders. If you contact us immediately we will try our hardest to make any changes but are unable to guarantee it.
Giving a Gift?
We’re happy to include a gift message with your order, but do not offer gift wrapping at this time. Please include your message on the checkout page or send your message to firstname.lastname@example.org or call us at 917.336.0509.
What's my order status?
You can check the status by clicking the link in the order confirmation email that was sent after purchase to the email address entered with your order.
If you cannot find the confirmation email or do not have your order number, you can email us at email@example.com and we’ll be happy to provide an update.
We work hard to fulfill your orders quickly and accurately. Orders placed during weekday hours are processed within 24 hours and orders placed over the weekend are processed on the following business day. Our complimentary shipping option is USPS and packages typically arrive within 3-5 days of their ship date. During the holiday season and around Father's Day, packages may experience a 1-3 business day delay but we promise getting you exactly what you ordered as fast as possible is our priority.
Our fulfillment center operates in accordance with all major U.S. holidays. All orders placed on a holiday will be fulfilled the next business day.
What are my shipping options?
Free USPS Shipping (3 – 5 business days for orders placed by 2 PM EST)
USPS Priority Shipping (2 - 3 business days for orders placed by 2 PM EST)
FedEx 2 Day (2 business days for orders placed by 2 PM EST)
FedEx Overnight (1 business day for orders placed by 2 PM EST)
How do I exchange or return an item?
With an uncompromising attention to detail, we are committed to ensuring you are completely satisfied with every one of your purchases. We gladly accept exchanges and returns as long as the product is in new condition and unworn/unused. All products can be returned within 10 days from date of purchase for a full refund. After the 10 days you will be refunded the amount minus the cost of our shipping costs. If the item was purchased from one of our retail partners, please return or exchange the item with the retailer. From time to time we offer savings on bundles and gladly accept exchanges for styles or sizes. If you would like to return part of your bundle, a refund will be given for the original sales price less the discount and the remaining item(s) will be at full price.
Items returned over 30 days after the date of purchase will be issued store credit.
Our returns and exchange form is located here: Returns and Exchange Form
Express Cut-off Time
All orders with 2nd Day and Overnight shipping must be placed by 2 PM ET for same-day shipping. Orders with 2nd Day and Overnight shipping placed after 2 PM ET will be shipped the following business day. We cannot guarantee expedited delivery to rural domestic addresses.
Product Exchange Availability
Availability of your desired replacement item is not guaranteed, but we will make every effort to meet your needs. If the product you wish to exchange for is not available we will contact you via email or the phone number you provided with your return to discuss alternatives.
Do you ship internationally?
We do offer international shipping with USPS and FedEx.
International customers are responsible for all duties, import taxes, and brokerage fees. These are not included in the cost of shipping. Customs, duties, and taxes can vary. Please check with your local customs agency for details on estimated costs.
Talk To Us
Please feel free to call or email us with any questions: firstname.lastname@example.org or 917.336.0509.
Please allow us 24 hours to provide you with excellent service.
Send Returns and Exchanges to:
La Matera Fulfillment Center
406 9th Ave
San Diego, CA 92101