At La Matera, we create timeless classics that fuel the adventurous spirit. Whether you're traversing the Andes, sipping Malbec in Mendoza, or running with the bulls in Pamplona, we've got you covered.
100% Lifetime Money-Back Guarantee
Every La Matera piece is meticulously handcrafted for an unrivaled look and feel. If for any reason you feel our products are not the best you’ve ever experienced, you can exchange or return them free of charge.
Our lifetime manufacturer’s warranty covers the following:
- Failure of workmanship and craftsmanship
- Failure of materials
- Product defects
It does not cover:
- General wear and tear
- Damages due to spilled beer, excessive horseplay, or alligator wrestling
- Lost or gained holidays weight (but we’ll make sure to give you a discount on your next belt)
Giving a Gift?
We’re happy to include a gift message with your order, but do not offer gift wrapping at this time. Please include your message on the checkout page or send your message to firstname.lastname@example.org or call us at 917.336.0509.
Orders placed during weekday hours are processed within 24 hours. Orders placed over the weekend are processed on the following business day. Our complimentary shipping option is USPS and packages typically arrive within 3-5 days of their ship date.
Our fulfillment center operates in accordance with all major U.S. holidays. All orders placed on a holiday will be fulfilled the next business day.
Express Cut-off Time
All orders with 2nd Day and Overnight shipping must be placed by 2 PM ET for same-day shipping. Orders with 2nd Day and Overnight shipping placed after 2 PM ET will be shipped the following business day. We cannot guarantee expedited delivery to rural domestic addresses.
Orders Over $500
To ensure the safety of large orders, we automatically require a signature upon delivery for any orders over $500.
Returns & Exchanges
With an uncompromising attention to detail, we are committed to ensuring you are completely satisfied with every one of your purchases. We gladly accept exchanges and returns as long as the product is in new condition and unworn/unused. All products can be returned within 10 days from date of purchase for a full refund. After the 10 days you will be refunded the amount minus the cost of our shipping costs. If the item was purchased from one of our retail partners, please return or exchange the item with the retailer. From time to time we offer savings on bundles and gladly accept exchanges for styles or sizes. If you would like to return part of your bundle, a refund will be given for the original sales price less the discount and the remaining item(s) will be at full price.
Items returned over 30 days after the date of purchase will be issued store credit.
Our returns and exchange form is located here: Returns and Exchange Form
Holiday Extended Return Policy
We want you to be happy with every purchase. For your convenience, we offer an extended return policy during the holiday season. Purchases made from November 19th, 2018 through December 21st, 2018 can be returned until February 3, 2019. Purchases made outside these dates are eligible for our traditional 30-day return policy. All merchandise must be returned in new, unworn condition with all original tags attached.
Final sale products are excluded.
Product Exchange Availability
Availability of your desired replacement item is not guaranteed, but we will make every effort to meet your needs. If the product you wish to exchange for is not available we will contact you via email or the phone number you provided with your return to discuss alternatives.
Talk to Us.
Please feel free to call or email us with any questions: email@example.com or 917.336.0509.
Please allow us 24 hours to provide you with excellent service.
Send Returns and Exchanges to: